· PERFORM SAFETY/SECURITY & SANITATION FUNCTION
- Practice Personal Hygiene & Grooming

· PERFORM  OPERATION PREPARATION
- Prepare Service Operating Equipment   
- Prepare Side Stations
- Prepare Tables Set Up
- Prepare Linen

· PERFORM FOOD SERVICE FUNCTIONS
- Execute Buffet Service                            
- Execute Counter Service
- Execute Room Service                             
- Execute Banquet Service

· PERFORM GUEST SERVICE FUNCTIONS
- Prepare Guest Orders
- Adjust Table Settings    
- Serve Guest Orders

· PERFORM BEVERAGE SERVICE FUNCTIONS
-Prepare Beverage Mise-En-Place    
- Prepare Beverage Order
- Prepare Hot Beverage                    
- Prepare Non Alcoholic Beverage
- Prepare Alcoholic Beverage

· PERFORM SAFETY/SECURITY & SANITATION FUNCTION
- Check Operating Equipment Function Ability   
- Check Furniture & Fixtures Conditions
- Handle Lost And Found Item
- Handle Emergency Situations 

· PERFORM OPERATION PREPARATIONS     
- Prepare Opening & Closing Inventory     
- Verify Operation Performance

 

· PERFORM RESERVATION FUNCTIONS     
- Prepare Reservation Log Book    
- Handle Guest Confirmation & Cancellation    
- Update Guest Request
- Update Reservation Floor Plan    
- Maintain Guest Data Base

· PERFORM RESERVATION FUNCTIONS      
- Prepare Reservation Log Book      
- Handle Guest Confirmation & Cancellation    
- Update Guest Request                   
- Update Reservation Floor Plan     
- Maintain Guest Data Base

. PERFORM SAFETY/SECURITY & SANITATION FUNCTION
- Verify Hygiene & Safety Functions Performance

· PERFORM  OPERATION PREPARATION
- Verify Operation Preparation Performance

· PERFORM SUPERVISORY FUNCTIONS      
- Prepare Job Schedule                 
- Check Staff Attendance      
- Conduct Daily Briefing             
- Supervise Office Procurements
- Prepare Training Materials        
- Conduct In-House Training      
- Supervise Accounting Records 
-Coordinate Section Budget
- Attend To Staff Welfare            
- Prepare Personnel Appraisal

Graduates will be awarded the following:-

• Certificate and Diploma from the Department of Skills Development Council (JPK), Ministry of Human Resource, Malaysia

DURATIONS:
2 Years 6 Months  

Career prospects:

• HOTEL MANAGERS
• SALES AND MARKETING MANAGERS
• PERSONNEL MANAGERS
• FRONT MANAGERS
• EXECUTIVE HOUSEKEEPERS
• CONVENTION MANAGERS
• F&B MANAGERS
• KITCHEN SUPERVISOR
• BARTENDERS
• Lecturer
• Entrepreneur

INTAKE:
JAN, JUN, OCT  

COURSE MODE:
80% PRACTICAL
20% THEORY

ENTRY REQUIREMENTS:
Age between 15 years and above
(with / without formal education)

MEDIUM OF INSTRUCTIONS:
ENGLISH & BM (Billangual)