ISBAUKUntitled Document

SKILLS DEVELOPMENT PROGRAM:

IT-080-2 (LEVEL 2 - CERTIFICATE) INFORMATION SYSTEM ADMINISTATIVE ASSISTANT
IT-080-3 (LEVEL 3 - CERTIFICATE) INFORMATION SYSTEM ADMINISTRATIVE
D-060-4 (LEVEL 4 - DIPLOMA) INFORMATION SYSTEM EXECUTIVES

You’ll benefit from smaller classes with more support from teachers to accelerate your career development or fast track your way into further study.

The program prepare individuals to enter the information technology field and become Certified System Administrator Professionals.

The program also provide pathway for Graduates to further study Into MBA.

COURSE CONTENTS

IT-080-2 (LEVEL 2 - CERTIFICATE) INFORMATION SYSTEM ADMINISTATIVE ASSISTANT

. ORGANISE OFFICE EQUIPMENT AND WORK PLACE ¨ Prepare Maintenance Report ¨ Coordinate Equipment Maintenance ¨ Coordinate Premises Maintenance ¨ Coordinate Fixtures Maintenance ¨ Carry Out Equipment Coding	MANAGE FILING SYSTEMS ¨ Initiate Administrative Files ¨ Revise File Contents ¨ Coordinate File Movement ¨ Prepare File Closure ¨ Produce Electronic Folders ¨ Maintain Electronic Folders
ORGANISE BUSINESS MESSAGES ¨ Handle Telephone Calls ¨ Handle Incoming Facsimile Messages ¨ Handle Outgoing Facsimile Messages ¨ Handle Incoming E-Mail Messages ¨ Handle Outgoing E-Mail Messages ¨ Handle Incoming Postages ¨ Handle Outgoing Postages	PERFORM ADMINISTRATIVE FUNCTIONS ¨ Prepare Meeting Arrangements ¨ Prepare Procurement Specifications ¨ Arrange Business Appointments ¨ Arrange Accommodation Reservation ¨ Arrange Airlines Reservation ¨ Handle Traveling Reservation (Bus, Taxi, Train) ¨ Handle Business Clients ¨ Maintain Invoice Records
ORGANISE ELECTRONIC DOCUMENTS ¨ Conduct Data Entry ¨ Produce Business Correspondence ¨ Produce Minutes Of Meeting ¨ Produce Account Statement ¨ Produce Electronic Form Template ¨ Assemble Presentation Materials ¨ Produce Database Report ORGANISE INFORMATION SYSTEMS MAINTENANCE ¨ Conduct Peripherals Inventory ¨ Conduct Software Installation ¨ Conduct Hardware Installation ¨ Conduct Backup Activities	PERFORM COMPUTER OPERATION ¨ Conduct Media Formatting ¨ Conduct File Deletion ¨ Conduct File Duplication ¨ Conduct File Transfer ¨ Conduct Virus Scanning Conduct Storage Defragmentation MANAGE CLIENT COMPLAINTS (INTERNAL AND EXTERNAL) ¨ Compile Client Complaints ¨ Prepare Complaint Report
IT-080-3 (LEVEL 3 - CERTIFICATE) INFORMATION SYSTEM ADMINISTRATIVE
ORGANISE OFFICE EQUIPMENT AND WORK PLACE ¨ Monitor In-House Inventory ¨ Monitor Contractual Implementation ¨ Monitor Business Messages Handling	MANAGE FILING SYSTEMS ¨ Monitor Filing System Implementation ¨ Monitor Documents Control And Safety ¨ Coordinate Electronic Folder ¨ Coordinate Electronic File And Folders Security
PERFORM COMPUTER OPERATION ¨ Administer File Archive	PERFORM ADMINISTRATIVE FUNCTIONS ¨ Monitor Procurement Specifications Preparation ¨ Prepare Traveling Schedule ¨ Coordinate Procurements Activities ¨ Supervise Business Appointments
ORGANISE ELECTRONIC DOCUMENTS ¨ Validate Data Entry ¨ Prepare Business Correspondence ¨ Prepare Minutes Of Meeting ¨ Validate Electronic Form Template ¨ Prepare Presentation Materials	MANAGE CLIENT COMPLAINTS (INTERNAL AND EXTERNAL) ¨ Evaluate Client Complaints ¨ Follow Up Client Complaints ¨ Escalate Client Complaints ¨ Conclude Client Complaints
ORGANISE INFORMATION SYSTEMS MAINTENANCE Prepare Backup Schedule ¨ Coordinate Backup Recovery ¨ Validate Computer Network	PERFORM SUPERVISORY FUNCTIONS ¨ Coordinate Section Budget ¨ Prepare Job Schedule ¨ Conduct On Job Training ¨ Prepare Training Materials ¨ Monitor Staff Discipline ¨ Supervise Office Procurements ¨ Prepare Personnel Appraisal ¨ Coordinate Section Meeting ¨ Validate Staff Attendance
D-060-4 (LEVEL 4 - DIPLOMA) INFORMATION SYSTEM EXECUTIVES
Administrative Operational Tasks - Handle Client Complaints - Organise Maintenance Schedule - Conduct Information System Equipment Inspection - Conduct Office Facilities Inspection - Product Information Systems Operation Reports - Prepare works Distribution - Implement Lost Procedures - Delegate Jobs Functions - Recomend Assets Disposal	Administer Organisation Policies and Procedures - Monitor Staff Attendance - Enforce Office Regulations - Prepare Office Security & Safety Procedures - Organise Information Systems Security Control - Review Security and Safety Procedures
Organise Departmental Recruitment - Conduct Staff Interview - Conduct Staff Recruitment - Monitor Staff Recruitment - Recomend Manpower Planning -	Organise Human Relations Function - Monitor Staff Welfare - Monitor Staff Performance - Conduct Section Meeting - Perform Staff Counselling
Organise Departmental Budget - Specify Department Needs. - Prepare Section Budget - Monitor Departmental Budget - Control Departmental Expenses	Manage Operational Inventory - Monitor Information System Equipment Inventory - Monitor Information Systems Facilities Inventory - Control Information System Equipment Inventory - Prepare Inventory Reports
Liaise With Other Departments and Agencies - Attend Departmental Meeting - Coordinate with Other Departments - Monitor Inter-Department Communications - Monitor Relationship with External Agencies	Design Staff Development Program - Organise Staff Training - Conduct Staff Training - Conduct Staff Appraisal - Monitor Staff Training - Develop Staff Training Programs - Implement Cross Exposure Programs
Organise Departmental Purchase - Process Information Systems Products REquisitions - Survey Information Systems Products - Compile Information Systems Quotations - Recomend Information Systems Products	Manage Special Assignments - Analyse Client Needs - Develop Presentation Contents - Recomend Client Needs - Implement Client Needs.
AWARDS
Graduates will be awarded the following:- Certificate and Diploma from the Department of Skills Development Council (JPK), Ministry of Human Resource, Malaysia Student who enrol into ISBA top up subjects programme will be awarded: Practitioners Certificate Diploma 1 and Diploma 2 from The International Society of Business Administrators, U.K Students are also given the options to sit for SPM (BM - single subjects)
DURATIONS : 2 Years 6 Months	CAREER PEOSPECTS: Database Administrator Computer System Administrator Marketing Executives Consultant Lecturer System Analyst System Designer Entrepreneur Network Engineer
INTAKE: JAN, JUN, OCT
COURSE MODE: 80% PRACTICAL 20% THEORY ENTRY REQUIREMENTS: Age between 15 — 25 MEDIUM OF INSTRUCTIONS: ENGLISH & BM (Bilangual)